Our refund policy for NumShip services and payments.
Last updated May 14, 2026
To be eligible for a refund, you must not have used your in-app credit or any equivalent purchased product. Already consumed products cannot be refunded.
Overview
NumShip provides digital services that allow users to access temporary phone number sessions and SMS delivery functionality.
Because our services are delivered digitally and usage may begin immediately after purchase, refund eligibility depends on the circumstances described in this policy.
Digital Services and Usage-Based Purchases
NumShip services may include digital credits, subscriptions, or usage-based access.
Users who request a refund must not have used their in-app credit or any equivalent purchased product tied to that payment. If credit, balance, or another digital product has already been spent, activated, or otherwise consumed, the payment is not eligible for a refund.
Once purchased credits or services have been used, activated, or consumed, they are generally not eligible for a refund. Already consumed products cannot be refunded.
This includes cases where:
- In-app credit or an equivalent product balance has been used, spent, or partially consumed
- A temporary number session has been activated
- SMS delivery has been requested
- Credits have been consumed
- Service access has already been provided
Eligible Refund Requests
A refund request may be considered in situations including:
- Duplicate payments caused by technical issues
- Unauthorized transactions reported promptly
- Service failures caused by a confirmed issue on the NumShip platform
- Other exceptional circumstances reviewed by our support team
Service Availability Issues
Temporary phone numbers, supported countries, carriers, and SMS delivery depend on third-party network availability.
A specific number, country, carrier, or SMS delivery result cannot always be guaranteed.
If a service failure occurs and the purchased service was not successfully delivered, users may contact support for review.
Refund Request Process
To request a refund, contact our support team with:
- Account email address
- Transaction ID
- Date of purchase
- Description of the issue
Review Timeline
Refund requests should be submitted within 14 days of the transaction date.
Each request is reviewed individually based on account activity, service usage, and the circumstances of the request.
Processing Refunds
If a refund is approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on the payment provider and financial institution.
- Refunds may take several business days to appear on the customer's statement.
Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback, we encourage users to contact NumShip support so we can investigate and resolve the issue.
Unauthorized use, abuse of the service, or violation of our Terms of Service may result in account restrictions or termination.
Account Termination and Remaining Balance
If an account is suspended or terminated due to violation of our Terms of Service, unused credits or balances may not be refundable.
Contact Us
For refund-related questions, please contact:
Email: support@numship.com